Improve Conversion Rates With Live Chat
Just recently one of our customers added live chat to their store, to offer unparalleled customer support, which immediately started generating sales.
“Add live chat support to your website: it paid for itself in the first day I switched it on. Shoppers don’t often request live chat sessions but when they do, 9 times out of 10, I can convert their questions into a sale.
For customers who just will not wait for an e-mail response or bother picking up the phone, live chat is familiar and offers instant gratification. We’ve all done it, shopping at work and wanted to know something about a product. Often rememberign to email the company out of work where emails aren’t monitored can often be forgotten , so why take that chance. Answering their questions related to products or the checkout process will keep them shopping on your site.